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Conversational Artificial Intelligence (AI) solutions provider Avaamo recently launched its ‘ultra-realistic’ contact center AI voice offering called Avaamo Voice AI. An industry-first, this new technology significantly reduces the time and expense needed to enhance the self-service experiences in the contact center industry. Avaamo Founder and CEO Ram Menon said that “life-like AI voices further humanize and speed up call center automation.” With enhancements like AI voice, Avaamo is helping businesses continue to innovate their voice experience alongside digital channels.Leading IT services and consulting firm Tata Consultancy Services (TCS) was hailed as an Outsourced Digital Workplace S
March was a strong month for outsourcing traffic and inquiries, with web traffic jumping 39.93% from February, and page views up 36% to 299,491 for the month. In March, the OA platform generated 1,122 inbound inquiries (up 14.37%), from 52 countries representing 27 different sectors.There were 829 outsourcing quotation requests (up 34%) representing an estimated 1,868* full-time staff with an estimated outsourcing value of $56,040,000*. See all statistics in the Source Partner dashboard. The annualised quotation inquiries amounted to a total outsourcing value of $658,680,000* requesting a total of 21,956* full-time roles.
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Conversational Artificial Intelligence (AI) solutions provider Avaamo recently launched its ‘ultra-realistic’ contact center AI voice offering called Avaamo Voice AI. An industry-first, this new technology significantly reduces the time and expense needed to enhance the self-service experiences in the contact center industry. Avaamo Founder and CEO Ram Menon said that “life-like AI voices further humanize and speed up call center automation.” With enhancements like AI voice, Avaamo is helping businesses continue to innovate their voice experience alongside digital channels.Leading IT services and consulting firm Tata Consultancy Services (TCS) was hailed as an Outsourced Digital Workplace S
March was a strong month for outsourcing traffic and inquiries, with web traffic jumping 39.93% from February, and page views up 36% to 299,491 for the month. In March, the OA platform generated 1,122 inbound inquiries (up 14.37%), from 52 countries representing 27 different sectors.There were 829 outsourcing quotation requests (up 34%) representing an estimated 1,868* full-time staff with an estimated outsourcing value of $56,040,000*. See all statistics in the Source Partner dashboard. The annualised quotation inquiries amounted to a total outsourcing value of $658,680,000* requesting a total of 21,956* full-time roles.
Philippine IT-BPM sector accounted for 31% of the total office demand in Q1 2022, making it the biggest contributor to the local real estate market. According to real estate consultancy firm Leechiu Property Consultants (LPC), out of the 124,000 square meters (sq.m.) of leasing transactions recorded, 39,000 sq.m. were from IT-BPM (Information Technology and Business Process Management). LPC is expecting that the demand would further increase in the coming months as restrictions are eased and borders are now opened for foreign investors.However, due to the Covid-19 Omicron variant infection surge early this year, about 26% of office lease terminations also came from the said sector. LPC repor